Frequently Asked Questions
Can the products be used outside? No, the products are not resistant to rain, snow and cold.
Can we do custom orders? No, we do not offer custom or personalized orders at this time. However, if you are looking at a commercial project, please contact us at firstname.lastname@example.org with the details of your project.
Can we order samples? Samples are not currently available.
Can they be installed in the kitchen or in the bathroom? Yes, they can be installed in the bathroom, but they might peel off with time because of the humidity of the shower. They can also be used as a backsplash as long as they are not in direct contact with heat such as an appliance or gas stove.
Can the stickers be installed on any surface? We strongly suggest that the surface be smooth and sleek, otherwise the texture of the wall will show through the surface.
What is the difference between the framed prints and the wall hangings? Framed prints: Our beautiful framed prints come with a frame in a black or white matte finish. Wall Hangings: They are available in black and white, or in colour. There are two poster formats, one 15-inch and one 30-inch wide. The prints are embellished with a Baltic birch frame and a leather cord.
Can the Door Signs be customizable? Yes, the blank area in the sticker is made for you to insert names with chalk without damaging the product.
Are the stickers easy to remove without causing damages to the wall? Yes, they are easy to remove. Simply use a blow dryer to soften the adhesive, then peel it off slowly from the wall.
Are the stickers reusable? If you wish to reuse the item we suggest putting it on a piece of wax paper until you are ready to reapply on the wall.
Are the wallpapers reusable? Unfortunately, the wallpapers are designed for a single-use application.
Can the stickers and wallpapers be cut? Absolutely! Simply use scissors or a box-cutter!
How can I clean my stickers or wallpaper? We recommend using a mild non-abrasive cleaner with a soft cloth. Make sure that the surface is dried after cleaning.
Can we come to pick up our order? No, the items are only available online or in various stores. We cannot guarantee the stock levels or availability in store.
Do you offer samples? We only offer samples of our Kameleon collection. These are available for purchase as a 8’’ x 10’’ section of the item.
Unfortunately, samples are not available for the other wallpaper collections, wall hangings or stickers.
Do I have to worry about color variances? If you purchase items at two different times, it is possible that there are slight color variances between lots. These are not considered manufacturing defects.
However, if you purchase your items all in one single order, there will not be variances.
Do you offer free shipping? Yes! We offer free delivery in Canada for purchases of 75$+, in the USA for purchases of 150$+ and internationally for purchases of 350$+ (before taxes).
Do you ship outside of Canada or the USA? Yes! However, your local authorities may charge you duty and taxes at delivery. Taxes and duties are already included in the price for deliveries within Canada and the USA.
What are the delivery delays? If the item is in stock, you should expect to receive your order within 7-14 business days. If the item is not currently in stock, we will give you an approximate ship date.
What are the payment methods available? We are happy to offer a wide range payment methods. We currently offer Visa, MasterCard, American Express, Apple Pay, Google Pay and PayPal. Note that the transaction may appear in Canadian dollars (CAD$) and could be subject to international processing fees from your financial institution if you are outside of Canada.
If more than 30 days have gone by since your purchase, we cannot offer you a refund or exchange. A return authorization number is required at all times. To obtain the return instructions and authorization number, please send an email to email@example.com and you must include a receipt or proof of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted such as, but not limited to, any item not in its original condition, is damaged or missing parts for reasons not due to our error. We reserve the right to determine if an item is in resellable condition.
Refunds (if applicable)
Once your return is received and inspected to be in resellable condition, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 45 days after the receipt of the return.
Late or missing refunds
If you haven’t received a refund within 45 days after we have received your return, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale or discontinued items are considered final sale.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.
While we exercise great care when preparing your items to ship, damages in transit can occur. If you receive any items that have been damaged by the carrier, please reach out to us at firstname.lastname@example.org with pictures of the package as well as the damaged goods so that we can initiate a claim with the carrier on your behalf.